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May 2017

SOCIAL COMMUNICATIONS & CHANGE MANAGEMENT (Moetivations)

May 24 @ 8:30 am - 4:30 pm
Shelby County Emergency Communications District 3150 Lenox Park Blvd., Suite 108 – Memphis Details,
3150 Lenox Park Blvd., Suite 108
Memphis, TN 38115 United States
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Whether “tweeting” weather alerts, “posting” community notifications, or “sharing” hero moments…managing the entirety of staff social communications and media can seem a lot like trying to corral bees back into the nest with your bare hands. IN THIS PROGRAM: Discuss Standards of Conduct Understand Consequences of unmanaged communications Answer tough quest ions: Personal space or Professional space? Do you practice agency reputation management? What pictures would the media download from staff postings? Are you  raining all levels of your organization…

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June 2017

Board Meeting

June 1 @ 8:30 am - 10:00 am
Shelby County Emergency Communications District 3150 Lenox Park Blvd., Suite 108 – Memphis Details,
3150 Lenox Park Blvd., Suite 108
Memphis, TN 38115 United States
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Communications with a Purpose (Moetivations)

June 23 @ 8:30 am - 4:30 pm
Shelby County Emergency Communications District 3150 Lenox Park Blvd., Suite 108 – Memphis Details,
3150 Lenox Park Blvd., Suite 108
Memphis, TN 38115 United States
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Communications with Purpose (Moetivations) This course focuses on professional and personal development in PSAPs & Comm Centers, leadership by example, antibullying, health & wellness for dispatchers & telecommunicators, morale boosters, and goal setting development. We inspire by real world examples, teach character as a daily behavior, and practice practical application of coping skills as well as practice the use of productive communications. Goal:  Setting both personal and professional goals, career path thinking, and communication tips that inspire & improve 9-1-1…

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July 2017

Executive Committee Meeting

July 21 @ 8:30 am - 10:00 am

Communications Center Supervisor (APCO)

July 26 @ 8:30 am - July 28 @ 4:30 pm
Shelby County Emergency Communications District 3150 Lenox Park Blvd., Suite 108 – Memphis Details,
3150 Lenox Park Blvd., Suite 108
Memphis, TN 38115 United States
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Communications Center Supervisor (CCS) 3 Day Class The APCO Institute Communications Center Supervisor Course is designed for prospective, newly appointed or experienced communications supervisors who want to enhance their supervisory skills and knowledge. Recommended for current communications center supervisor or those seeking supervisory positions. TOPICS INCLUDE: The Telecommunications Supervisor Role Liability Issues for Supervisors Policies, Procedures and Directives Communication Skills Self-assessment Employee Evaluation and Motivation Class lecture is supplemented with practical exercises that help students apply the lessons to their…

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