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September 2017

Executive Committee Meeting

September 22 @ 8:30 am - 10:00 am
October 2017

Board Meeting

October 5 @ 8:30 am - 10:00 am
Shelby County Emergency Communications District 3150 Lenox Park Blvd., Suite 108 – Memphis Details,
3150 Lenox Park Blvd., Suite 108
Memphis, TN 38115 United States
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De-Stress and Get More ‘Me’ Time (The Healthy Dispatcher)

October 11 @ 8:30 am - 4:00 pm
Shelby County Emergency Communications District 3150 Lenox Park Blvd., Suite 108 – Memphis Details,
3150 Lenox Park Blvd., Suite 108
Memphis, TN 38115 United States
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In this one-day program, topics include: The nature of stress, stress disorders (acute/traumatic, chronic), and the mental and physical health impacts of unmanaged stress Negative impacts of traumatic stress on personal health and work performance Importance of supporting and personally embracing proactive stress management Utilization of specific skills activating the Relaxation Response Principles and skills for management of emotion and thinking under duress Principles and skills for effective PSAP communication and conflict resolution Importance of nutrition and exercise as a…

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Positive Interaction with Difficult People (The Healthy Dispatcher)

October 12 @ 8:30 am - 4:30 pm
Shelby County Emergency Communications District 3150 Lenox Park Blvd., Suite 108 – Memphis Details,
3150 Lenox Park Blvd., Suite 108
Memphis, TN 38115 United States
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Focus: Effective Communication for the Dispatch Center This 8-hour class provides emergency dispatchers with an increased capacity for attentiveness and patience with callers and coworkers. Topics include: Why is communication so challenging at 9-1-1?; the impact of stress on the quality of communication; the elements of effective communication; understanding the four basic personality types and how to interact with each; powerful strategies for conflict resolution; how to give and receive criticism; ways to reduce the frequency of negative interactions. Learning Objectives: Participants will learn proven…

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Bullying and Negativity in the Communications Center

October 19 @ 8:30 am - 4:30 pm
Shelby County Emergency Communications District 3150 Lenox Park Blvd., Suite 108 – Memphis Details,
3150 Lenox Park Blvd., Suite 108
Memphis, TN 38115 United States
+ Google Map

Bullying is prevalent in the workplace, and America’s 9-1-1 communication centers are no exception. The number of U.S. workers affected by bullying is a staggering 65.6 million. These behaviors can not only hurt morale and cause employee health issues, they can also pose a legal liability for employers, especially those located in states that have enacted The Healthy Workplace Bill. This one-day seminar helps participants learn what bullying and negative behaviors look like, and what they can do to prevent…

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