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Positive Interaction with Difficult People (The Healthy Dispatcher)

October 12, 2017 @ 3:30 am - 11:30 am

Focus: Effective Communication for the Dispatch Center

This 8-hour class provides emergency dispatchers with an increased capacity for attentiveness and patience with callers and coworkers.

Topics include: Why is communication so challenging at 9-1-1?; the impact of stress on the quality of communication; the elements of effective communication; understanding the four basic personality types and how to interact with each; powerful strategies for conflict resolution; how to give and receive criticism; ways to reduce the frequency of negative interactions.

Learning Objectives:

  • Participants will learn proven strategies to:
  • Stay present even when they’ve lost patience
  • Get out of negative thinking traps
  •  Interact with each of the four primary personality types
  • Effectively give and receive criticism
  • Defuse conflict and regain common ground

Details

Date:
October 12, 2017
Time:
3:30 am - 11:30 am
Event Category:

Organizer

Sue Robinson
Email
srobbins@shelbycounty911.org

Venue

Due to the COVID-19 virus the meeting will be held by electronic means per TCA 8-44-108
TN + Google Map