911 Reference

When you think of 9-1-1, you probably think of a direct connection to call-takers who assist you in an emergency. However, 9-1-1 is actually a dedicated high-speed phone network designed to quickly route calls to a pre-defined answering point based on your calling location.

In Shelby County, Tennessee, 9-1-1 call-takers and dispatchers are employees of public safety agencies and departments in different cities, which make up the various answering points. Below is a listing of the Public Safety Answering Points (PSAPs) throughout Shelby County. The agency listed under Law Enforcement is the primary answering point when you dial 9-1-1 from within your community. This is the public safety agency that you first talk to when dialing 9-1-1.